• Providing a customer-centric service (PDF)

Providing a customer-centric service in full in PDF format taken from edition 15 of Business Case Studies.

This case study focuses on how Zurich has used market research to develop a business strategy of 'delivering help when it matters so that customers feel valued and taken care of'.

Read the case study online here

Providing a customer-centric service (PDF)

  • Brand: Zurich
  • Product Code: tt100-pdf-157-400-15
  • Availability: In Stock
  • £3.49


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