Using call centres to deliver customer solutions in full in PDF format taken from edition 5 of Business Case Studies.
This case study focuses on how BUPA, the independent health and care company uses call centres to help provide customer satisfaction which helps it to maintain its market position.
Read the case study online here
Using call centres to deliver customer solutions (PDF)
- Brand: BUPA
- Product Code: tt100-pdf-245-600-5
- Availability: In Stock