• Meeting customers' needs (PDF)

Meeting customers' needs in full in PDF format taken from edition 9 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • identify how the business maintains sustained financial growth through acquisition and development of the existing business
  • understand how a customer service programme can help to improve performance and ensure long term financial stability
  • explain the key components of the marketing mix and how implementation of the mix will enhance customer satisfaction.

Read the case study online here

Meeting customers' needs (PDF)

  • Brand: Travis Perkins
  • Product Code: tt100-pdf-8-128-9
  • Availability: In Stock
  • £3.49


Licensing Options


Related Products

Entering a new market with a new product (MP3)

Entering a new market with a new product (MP3)

Entering a new market with a new product in full in audio MP3 format taken from edition 12 of Busine..

£1.49

Re-launching a product (PDF)

Re-launching a product (PDF)

Re-launching a product in full in PDF format taken from edition 6 of Business Case Studies.This case..

£3.49

Using market research to develop a product range (PDF)

Using market research to develop a product range (PDF)

Using market research to develop a product range in full in PDF format taken from edition 9 of Busin..

£3.49

How Lloyd's responds to changes in the business environment (PDF)

How Lloyd's responds to changes in the business environment (PDF)

How Lloyd's responds to changes in the business environment in full in PDF format taken from edition..

£3.49

Creating shared value in the supply chain (PDF)

Creating shared value in the supply chain (PDF)

Creating shared value in the supply chain in full in PDF format taken from edition 17 of Business ..

£3.49

Planning effective marketing strategies for a target audience (PDF)

Planning effective marketing strategies for a target audience (PDF)

Planning effective marketing strategies for a target audience in full in PDF format taken from edi..

£3.49

Providing a customer-centric service (PDF)

Providing a customer-centric service (PDF)

Providing a customer-centric service in full in PDF format taken from edition 15 of Business Case ..

£3.49

Sponsorship and the marketing mix (PDF)

Sponsorship and the marketing mix (PDF)

Sponsorship and the marketing mix in full in PDF format taken from edition 9 of Business Case Studie..

£3.49

Developing a stronger customer focus (PDF)

Developing a stronger customer focus (PDF)

Developing a stronger customer focus in full in PDF format taken from edition 6 of Business Case Stu..

£3.49

Marketing strategy for growth (PDF)

Marketing strategy for growth (PDF)

Marketing strategy for growth in full in PDF format taken from edition 13 of Business Case Studies.T..

£3.49

Social responsibility - using resources more efficiently (PDF)

Social responsibility - using resources more efficiently (PDF)

Social responsibility - using resources more efficiently in full in PDF format taken from edition 15..

£3.49

Engineering Advantage - strategy in action (PDF)

Engineering Advantage - strategy in action (PDF)

Engineering Advantage - strategy in action in full in PDF format taken from edition 17 of Business..

£3.49