• Meeting customers' needs (PDF)

Meeting customers' needs in full in PDF format taken from edition 9 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • identify how the business maintains sustained financial growth through acquisition and development of the existing business
  • understand how a customer service programme can help to improve performance and ensure long term financial stability
  • explain the key components of the marketing mix and how implementation of the mix will enhance customer satisfaction.

Read the case study online here

Meeting customers' needs (PDF)

  • Brand: Travis Perkins
  • Product Code: tt100-pdf-8-128-9
  • Availability: In Stock
  • £3.49


Licensing Options


Related Products

Stakeholders in recycling and re-use (PDF)

Stakeholders in recycling and re-use (PDF)

Stakeholders in recycling and re-use in full in PDF format taken from edition 13 of Business Case St..

£3.49

Launching a new cinema (PDF)

Launching a new cinema (PDF)

Launching a new cinema in full in PDF format taken from edition 3 of Business Case Studies. This..

£3.49

The new world of Rexam (PDF)

The new world of Rexam (PDF)

The new world of Rexam in full in PDF format taken from edition 6 of Business Case Studies.This case..

£3.49

The use of the marketing mix in product launch (PDF)

The use of the marketing mix in product launch (PDF)

The use of the marketing mix in product launch in full in PDF format taken from edition 13 of Busine..

£3.49

SWOT analysis and sustainable business planning (PDF)

SWOT analysis and sustainable business planning (PDF)

SWOT analysis and sustainable business planning in full in PDF format taken from edition 14 of Busin..

£3.49

The importance of entrepreneurship in small businesses (PDF)

The importance of entrepreneurship in small businesses (PDF)

The importance of entrepreneurship in small businesses in full in PDF format taken from edition 11 o..

£3.49

Critical  Path Analysis at Network Rail (PDF)

Critical Path Analysis at Network Rail (PDF)

Critical Path Analysis at Network Rail in full in PDF format taken from edition 11 of Business Cas..

£3.49

Managing and rewarding customer loyalty (PDF)

Managing and rewarding customer loyalty (PDF)

Managing and rewarding customer loyalty in full in PDF format taken from edition 2 of Business Cas..

£3.49

Meeting global and local needs (PDF)

Meeting global and local needs (PDF)

Meeting global and local needs in full in PDF format taken from edition 11 of Business Case Studies...

£3.49

Creating shared value in the supply chain (PDF)

Creating shared value in the supply chain (PDF)

Creating shared value in the supply chain in full in PDF format taken from edition 17 of Business ..

£3.49

The marketing process (PDF)

The marketing process (PDF)

The marketing process in full in PDF format taken from edition 11 of Business Case Studies.This case..

£3.49

Partnership in action (PDF)

Partnership in action (PDF)

Partnership in action in full in PDF format taken from edition 2 of Business Case Studies. This ..

£3.49