Providing a customer-centric service in full in audio MP3 format taken from edition 15 of Business Case Studies.
(podcast) This case study focuses on how Zurich has used market research to develop a business strategy of 'delivering help when it matters so that customers feel valued and taken care of'.
Read the case study this MP3 podcast relates to here
Providing a customer-centric service (MP3)
- Brand: Zurich
- Product Code: tt100-MP3-157-400-15
- Availability: In Stock