A focus on customer service in full in PDF format taken from edition 2 of Business Case Studies.
This case study focuses upon service quality by illustrating how one organisation - Yorkshire Electricity - in a fundamentally reorganised electricity industry, has developed a customer service strategy to redefine the way it looks after its customers.
Read the case study online here
A focus on customer service (PDF)
- Brand: Yorkshire Electricity
- Product Code: tt100-pdf-328-742-2
- Availability: In Stock