Implementing quality systems in full in PDF format taken from edition 10 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

• understand the benefits to customers when businesses operate and produce to defined standards
• explain the gains to producers and suppliers from being known to operate to defined standards
• appreciate BSI’s role in creating standards for products, (including materials, hardware, software and services), processes and systems.

Read the case study online here