Developing customer focus in full in PDF format taken from edition 4 of Business Case Studies.
This case study examines how one part of British Steel has responded to its changing business environment to become a centre of excellence. It describes how a range of initiatives and developments has helped British Steelâ€™s staff at Shotton Works to improve their customer focus.
Read the case study online here
Developing customer focus (PDF)
- Brand: British Steel
- Product Code: tt100-pdf-243-597-4
- Availability: In Stock