• Developing customer focus (PDF)

Developing customer focus in full in PDF format taken from edition 4 of Business Case Studies.

This case study examines how one part of British Steel has responded to its changing business environment to become a centre of excellence. It describes how a range of initiatives and developments has helped British Steel’s staff at Shotton Works to improve their customer focus.

Read the case study online here

Developing customer focus (PDF)

  • Brand: British Steel
  • Product Code: tt100-pdf-243-597-4
  • Availability: In Stock
  • £3.49

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