• Delivering a superior customer experience (PDF)

Delivering a superior customer experience in full in PDF format taken from edition 17 of Business Case Studies.

This case study examines how TNT’s Customer Promise reflects its core strategy of customer focus and aligns with its corporate values to influence the organisation’s culture.

Read the case study online here

Delivering a superior customer experience (PDF)

  • Brand: TNT
  • Product Code: tt100-pdf-162-505-17
  • Availability: In Stock
  • £3.49


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