Delivering a superior customer experience in full in PDF format taken from edition 17 of Business Case Studies.
This case study examines how TNTâ€™s Customer Promise reflects its core strategy of customer focus and aligns with its corporate values to influence the organisationâ€™s culture.
Read the case study online here
Delivering a superior customer experience (PDF)
- Brand: TNT
- Product Code: tt100-pdf-162-505-17
- Availability: In Stock