• Building Human Resources to provide a foundation for growth (PDF)

Building Human Resources to provide a foundation for growth in full in PDF format taken from edition 10 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • appreciate the importance of customer service as part of the overall product offered by organisations
  • understand how customer service helps to give an organisation a competitive advantage
  • illustrate how customer service enables an organisation to build a strong business capable of growing faster than its competitors.

Read the case study online here

Building Human Resources to provide a foundation for growth (PDF)

  • Brand: Travis Perkins
  • Product Code: tt100-pdf-8-203-10
  • Availability: In Stock
  • £3.49


Licensing Options