• The importance of customer service (PDF)

The importance of customer service in full in PDF format taken from edition 10 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • explain what is meant by organisational ‘culture’ and illustrate what is meant by a customer focused culture through using examples of how Homebase employees operate
  • understand and explain the term ‘strategy’ and show how the review cycle of ‘review’, ‘plan’ and ‘do’ enables Homebase to put its strategic plan into practice
  • know why customer research is important in helping an organisation to understand the wants and needs of its customers.

Read the case study online here

The importance of customer service (PDF)

  • Brand: Homebase
  • Product Code: tt100-pdf-71-186-10
  • Availability: In Stock
  • £2.99


Available Options


Related Products

Product development through continuous improvement (PDF)

Product development through continuous improvement (PDF)

Product development through continuous improvement in full in PDF format taken from edition 14 of Bu..

£2.99

Continuous improvement as a business strategy (PDF)

Continuous improvement as a business strategy (PDF)

Continuous improvement as a business strategy in full in PDF format taken from edition 13 of Busin..

£2.99

Continuous improvement as a business strategy (MP3)

Continuous improvement as a business strategy (MP3)

Continuous improvement as a business strategy in full in audio MP3 format taken from edition 13 of B..

£2.99

Leading innovation in world healthcare (PDF)

Leading innovation in world healthcare (PDF)

Leading innovation in world healthcare in full in PDF format taken from edition 6 of Business Case S..

£2.99