• Providing a customer-centric service (PDF)

Providing a customer-centric service in full in PDF format taken from edition 15 of Business Case Studies.

This case study focuses on how Zurich has used market research to develop a business strategy of 'delivering help when it matters so that customers feel valued and taken care of'.

Read the case study online here

Providing a customer-centric service (PDF)

  • Brand: Zurich
  • Product Code: tt100-pdf-157-400-15
  • Availability: In Stock
  • £2.99


Available Options


Related Products

Who dares wins - Success through intelligent risk (PDF)

Who dares wins - Success through intelligent risk (PDF)

Who dares wins - Success through intelligent risk in full in PDF format taken from edition 1 of Busi..

£2.99

Coca-Cola and sports - Partnership through Competition (PDF)

Coca-Cola and sports - Partnership through Competition (PDF)

Coca-Cola and sports - Partnership through Competition in full in PDF format taken from edition 2 ..

£2.99

Making the world's best known product (PDF)

Making the world's best known product (PDF)

Making the world's best known product in full in PDF format taken from edition 6 of Business Case St..

£2.99

Using market research to develop a product range (PDF)

Using market research to develop a product range (PDF)

Using market research to develop a product range in full in PDF format taken from edition 9 of Busin..

£2.99