• An integrated approach to Customer Service (PDF)

An integrated approach to Customer Service in full in PDF format taken from edition 8 of Business Case Studies.

This case study examines the development of the Gala Group’s Customer Service Strategy as a total business concept. It illustrates how developing and integrating a Customer Service Strategy across the business is helping Gala to position itself for further growth.

Read the case study online here

An integrated approach to Customer Service (PDF)

  • Brand: Gala Group
  • Product Code: tt100-pdf-21-20-8
  • Availability: In Stock
  • £2.99


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