• Managing change: a new approach to legal services (PDF)

Managing change: a new approach to legal services in full in PDF format taken from edition 9 of Business Case Studies.

As a result of carefully reading the Case Study, students should be able to:

  • explain the basic SWOT components involved at the time of establishing the PDS
  • outline key strategic elements of the PDS launch: location, customer service, recruitment, IT, and quality.
  • distinguish between criminal law and civil law.

Read the case study online here

Managing change: a new approach to legal services (PDF)

  • £2.99


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